Privacy Policy

Introduction

Ridgeline Partners ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our business consulting services.

We adhere to the Personal Data Protection Act 2012 (PDPA) of Singapore and take our responsibilities regarding the protection of personal data seriously. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about this policy, please contact us at [email protected].

Information We Collect

We may collect and process the following categories of personal information:

Contact Information: Name, email address, telephone number, and business address that you provide when enquiring about or engaging our services.

Professional Information: Your job title, company name, industry sector, and details about your organisation that are relevant to providing our consulting services.

Communication Records: Correspondence between you and our team, including emails, meeting notes, and records of telephone conversations.

Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform when you visit our website.

Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths.

How We Collect Information

We collect personal information through various means:

Direct Interactions: When you fill in forms on our website, correspond with us by post, phone, email, or otherwise, or engage our consulting services.

Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns through cookies and similar technologies.

Third Parties: Occasionally, we may receive personal data about you from analytics providers, professional networking platforms, or business referrals.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide our business consulting services, including strategy development, organisational assessments, and advisory engagements.

Communication: To respond to your enquiries, send service updates, and provide information you have requested about our offerings.

Administration: To manage our business relationship with you, including invoicing, contract management, and maintaining accurate records.

Website Improvement: To analyse how visitors use our website and to enhance the user experience, content, and functionality.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing

Under Singapore's PDPA, we process your personal data based on the following legal grounds:

Consent: Where you have given us explicit consent to process your personal data for specific purposes.

Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and interests.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

Professional Advisers: With our lawyers, accountants, and auditors where necessary for professional advice or legal compliance.

Legal Requirements: When required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For client engagement records, we typically retain information for seven years following the conclusion of our engagement, in accordance with professional and regulatory requirements in Singapore.

Website analytics data is generally retained for 26 months before being anonymised or deleted.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols.

Secure storage systems with access controls and authentication requirements.

Regular security assessments and updates to our systems.

Staff training on data protection and confidentiality obligations.

Cookies

Our website uses cookies to distinguish you from other users and to provide a better browsing experience. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Your Rights

Under Singapore's PDPA, you have certain rights regarding your personal data:

Access: You may request access to the personal data we hold about you and obtain information about how we process it.

Correction: You may request that we correct any inaccurate or incomplete personal data we hold about you.

Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us: