Terms & Conditions

1. Definitions

"Agreement" refers to these Terms and Conditions together with any engagement letter or service contract between you and Ridgeline Partners.

"Services" means the business consulting services provided by Ridgeline Partners, including but not limited to clarity consultations, strategy development, and transformation partnerships.

"Client", "you", or "your" refers to the individual or organisation engaging our Services.

"We", "us", or "our" refers to Ridgeline Partners.

"Content" includes all materials, documents, reports, presentations, and other deliverables provided as part of our Services.

2. Acceptance of Terms

By accessing our website or engaging our Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or engage our Services.

These Terms constitute a legally binding agreement between you and Ridgeline Partners. You represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts.

If you are entering into this Agreement on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

3. Description of Services

Ridgeline Partners provides business consulting services to organisations in Singapore and the surrounding region. Our Services include:

Clarity Consultation: Focused sessions designed to help organisations gain perspective on specific challenges or decisions.

Strategy Development: Structured engagements to develop comprehensive business strategies and action plans.

Transformation Partnership: Ongoing advisory relationships supporting significant organisational change initiatives.

The specific scope, deliverables, and timeline for any engagement will be outlined in a separate engagement letter or service agreement.

4. Client Responsibilities

To enable us to provide our Services effectively, you agree to:

Provide accurate, complete, and timely information as reasonably required for the performance of our Services.

Make available appropriate personnel and resources as necessary for scheduled meetings and workshops.

Review and provide feedback on deliverables within agreed timeframes.

Maintain the confidentiality of any proprietary methodologies or frameworks shared during our engagement.

Comply with all applicable laws and regulations in connection with the use of our Services.

5. Intellectual Property

Our Intellectual Property: All methodologies, frameworks, tools, templates, and proprietary materials developed by Ridgeline Partners remain our exclusive intellectual property. You are granted a limited, non-exclusive, non-transferable licence to use such materials solely for your internal business purposes in connection with the Services provided.

Client Materials: You retain ownership of all materials, data, and information you provide to us. By providing such materials, you grant us a limited licence to use them solely for the purpose of delivering our Services.

Deliverables: Unless otherwise agreed in writing, deliverables created specifically for you become your property upon full payment, subject to our retained rights in underlying methodologies and pre-existing materials.

6. Payment Terms

Payment terms for our Services are as follows:

Fees are quoted in Singapore Dollars (SGD) unless otherwise specified.

For single-session services, payment is due in full prior to the scheduled session.

For project-based engagements, an initial deposit of 50% is required upon signing the engagement letter, with the balance due upon completion.

For ongoing advisory relationships, fees are invoiced monthly in advance.

Invoices are payable within 14 days of the invoice date unless otherwise agreed.

Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.

7. Cancellation and Rescheduling

We understand that circumstances can change. Our cancellation policy is as follows:

Clarity Consultations: Cancellations made more than 48 hours before a scheduled session will receive a full refund. Cancellations within 48 hours may be rescheduled once at no additional charge, subject to availability.

Strategy Development: Early termination by the client will result in payment for all work completed to date, plus any non-refundable third-party costs incurred.

Transformation Partnership: Either party may terminate the arrangement with 30 days written notice. Fees paid in advance for the notice period are non-refundable.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the engagement. Confidential information includes, but is not limited to, business strategies, financial data, customer information, and any materials marked as confidential.

Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, already known to the receiving party, independently developed, or required to be disclosed by law.

Confidentiality obligations shall survive the termination of any engagement for a period of three years.

9. Disclaimers

Our Services are provided on an "as is" basis. While we strive to deliver valuable insights and recommendations, we make no warranties or representations regarding:

The achievement of any particular business outcomes or results from implementing our recommendations.

The accuracy or completeness of any third-party data or information used in our analysis.

The suitability of our recommendations for your specific circumstances.

Our Services constitute professional advice based on the information provided to us. They do not constitute legal, accounting, tax, or financial advice, and you should consult appropriate professionals for such matters.

10. Limitation of Liability

To the fullest extent permitted by law:

Our total liability arising out of or in connection with our Services shall not exceed the fees paid by you for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, or goodwill.

These limitations apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.

11. Indemnification

You agree to indemnify, defend, and hold harmless Ridgeline Partners, its directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your use of our Services, or your violation of any applicable laws or regulations.

12. Website Use

When using our website, you agree not to:

Use the website in any way that violates applicable laws or regulations.

Attempt to gain unauthorised access to any portion of the website or any systems or networks connected to it.

Interfere with or disrupt the website's operation or the servers or networks used to make it available.

Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without our express written permission.

13. Termination

Either party may terminate an engagement for material breach if the breach is not cured within 14 days of written notice specifying the breach.

We reserve the right to terminate or suspend any engagement immediately if we reasonably believe that continuing would violate applicable laws or professional standards.

Upon termination, you shall pay for all Services rendered and expenses incurred up to the termination date. Provisions regarding intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination.

14. Dispute Resolution

Any dispute arising out of or in connection with these Terms shall be governed by the laws of the Republic of Singapore.

The parties agree to first attempt to resolve any dispute through good faith negotiation. If the dispute cannot be resolved within 30 days, either party may submit the dispute to mediation administered by the Singapore Mediation Centre.

If mediation is unsuccessful, the dispute shall be submitted to the exclusive jurisdiction of the courts of Singapore.

15. General Provisions

Entire Agreement: These Terms, together with any engagement letter, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: No failure or delay in exercising any right under these Terms shall constitute a waiver of that right.

Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliate.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or Services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us: